Frequently Asked Questions

How electric bikes work

What is an eBike and how does it work?

An eBike, or electrically assisted pedal bicycle (catchy right?), is a bike that features both a motor and a battery. The motor assists you by providing extra power whilst you pedal; the MiRiDER one motor offers 3 levels of assistance, depending on the type of ride you want and the amount of effort you want to put in.

Do I have to pedal?

Yes, you don’t get out of it that easily! You might say it’s just like riding a bike… eBikes are just like traditional bikes, but with a helping hand. As you pedal, the pedal assist motor will kick in to the level of assistance you’ve selected, to give you more power, less perspiration. 

Technically, you don’t have to pedal all of the time, since the throttle can boost you from a stationary position. However, this speed is capped at 4mph, so isn’t sustainable for your entire journey. 

How far can I ride on a single charge?

With a fully charged battery, you’ll be able to cover 50-55kms or 30-35 miles (based on average pace, rider weight and an even terrain).

How long does the battery take to charge?

Your eBike battery will take between two to three hours to fully charge (using the 42V, 2.0A UK charger supplied).

How fast can I go?

In line with current regulations, the MiRiDER one offers assistance up to 15.5mph. You can reach higher speeds by working harder yourself, but the assistance is capped at 15.5mph.

Benefits of electric bikes

Who are electric bikes for?

It’s definitely easier to answer who they are not for! Children under 14 are not permitted to ride electric bikes due to legal restrictions, but eBikes are for everyone else! The MiRiDER one is great for making cycling more accessible to people of all ages and abilities. It’s for people who want to cycle but are discouraged by tricky terrain; it’s for people who want to keep pace with their more advanced cycling friends; and it’s for commuters who want an eco-friendly option but still want to arrive at work fresh. Less strain on the knees and joints makes eBikes the perfect choice for senior citizens too.

Where can I ride my eBike?

I want to ride my bicycle, I want to ride it where I like! Basically, picture all the places you can use a regular bike and there’s your answer. Take your eBike on roads and cycle lanes, along light trails and paths and in public parks.

Do you get any exercise riding an electric bike?

It’s a common misconception that eBikes are the lazy way to cycle, but that’s not the case! Having an electric bike actually encourages people to ride further and to take their bike on journeys where they’d normally take the car. It’s a great way to get back into cycling if you’ve had a bit of a break from it, and for encouraging previously inactive people to hop onto a bicycle.

Are eBikes good for commuting?

If you use public transport in your daily commute, you should definitely consider using a foldable eBike as they can be easily stored; they’re lightweight enough to take on trains / buses etc. and they’re perfect for stop/start urban cycling too. 

Can an electric bike save me money on my commute?

As well as being eco-friendly, eBikes are cheap to run; at 0.4 pence per mile compared to a medium sized car, which can run for 34 pence per mile. Plus, they’re so much more fun to ride!

Buying an electric bike

Are eBikes popular in the UK?

Absolutely! Did you know that 50% of all bikes sold in Germany are electric? This appears to be the growing trend all across Europe, with the UK expected to experience the same. 

How heavy is a MiRiDer eBike?

The MiRiDER one weighs 18.8kg including the battery, what a skinny Minnie!

Where are the MiRiDER eBikes made?

MiRiDER one is manufactured in China and assembled in Germany. Our expert team make regular visits to both of our partner factories to ensure that the highest standards are met and that best practices are employed at every stage of manufacture and assembly.

Can I try a MiRiDER before I buy?

Of course! We could tell you all about how amazing it feels when you first try the MiRiDER one, but there’s really nothing quite like experiencing it for yourself. You can find all the details about our ‘try before you buy’ scheme here.

General use and maintenance

How do I clean my electric bike?

After a good trip out, your eBike should be suitably grubby, but it’s very simple to clean; you can use a low pressure hose and a gentle wipe to rinse your ride, but try to avoid getting too much water on any of the electrical elements – they are water resistant, but it’s better to be safe than sorry. 

Avoid the temptation to use a pressure washer as a quick fix clean – it could damage the electrical elements, or drive water into the seals where it could then affect the grease in the bearings. 

What happens if the electronics get wet?

As a UK based company, we’re well aware of the British weather and its tendency to get a little wet and wild. As such, we take great care to make sure our eBikes are completely sealed, making them weatherproof and ready, whatever the weather.

That being said, the electrical elements of your eBike, especially the Lithium Ion battery, will not be your best friend if they are submerged in water, or if you clean the bike with a pressure washer. In the unlikely, and unfortunate, event that this does happen, please ensure the eBike is fully dried before you switch it back on. 

Can I use my eBike in the rain?

Since we live in the UK, it’s highly likely that you’ll encounter a fair few rainy days, and we wouldn’t want you to be without your trusty eBike on such a day! All the units on the MiRiDER one, including the LCD display screen, the motor and the battery, are fully sealed and housed in waterproof protective casings, so your eBike is covered, even in the heaviest of British downpours.

Battery use and care

When should I charge my battery?

There are no hard and fast rules on charging times, just pretty much whenever you need to. You don’t have to wait until the battery’s completely drained before charging it, and you also don’t have to plug it in after every ride. One handy hint though – if you plan on storing your eBike away for a little while, make sure you keep the battery’s charge topped up once every 3 months, just to keep it ticking over.

What happens if I run out of battery whilst I’m cycling?

You’re going to have to go old school… but don’t worry, you can still use it! Your eBike will work just like a traditional bicycle if your battery runs out of charge, as you’ll lose the power assistance from the motor – so, less power, more pedal!

Can I remove the battery to charge it?

Yes, you’ve got a couple of charging options. You can either plug the eBike straight into mains power, or you can unlock and release the battery from its compartment, carry it wherever you like, and then charge it separately from the bike.

How long do eBike batteries last?

The life expectancy of an eBike battery should be over 1,000 charge and discharge cycles. 

Laws and regulations

Do I need a licence, tax or insurance for an eBike?

In the UK, along with the majority of European countries, you’re not required to hold a license and you also don’t need to worry about tax or insurance for your eBike. The laws are different in Northern Ireland, however, so you’ll need a moped license if you plan to use your eBike there.

How old do you have to be to ride an eBike?

You have to be minimum of 14 years old to ride an eBike on a public highway.